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ÆVRI, Aeilus Value Research Institute

Research

Practical, transparent work on how value is created, transformed and lost. Every work can be read without an account.

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Methodology Papers

From Cost Centre to Value Converter: Anti-Value Conversion in Technical Support

Technical support is usually managed as a cost centre, which hides the value it creates for clients and the product. This paper restates the Æilus model of support as a chain of transformers that convert anti-value into value, gives the source's two coefficients (VAM and ACM) minimal formulas, fixes whose value they measure, and proposes a measurement protocol a support organisation could adopt.

technical supportanti-valuevalue conversionACMVAMincident managementvalue measurementservice domains
Victor Bolshakov · 1 Oct 2026Not evaluated yet

Aeilus Practices Catalogue

Practical ways of working with value, linked to the Æilus methodology. The catalogue is being prepared.

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